PRIVACY POLICY
Effective Date: 01 September 2026
1. Introduction
International Debt Control (Pty) Ltd respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 ("POPIA").
This Privacy Policy explains how we collect, process, store, and protect personal information.
2. Information We Collect
We may collect:
- Full names
- Identity numbers
- Contact information
- Physical and postal addresses
- Email addresses
- Banking information provided for payment purposes
- Employment information
- Debt-related information
- Client account information
- Website Data Usage
3. How Information Is Collected
Information may be collected through:
- Website forms
- Contact requests
- Telephone calls
- Email correspondence
- Debt collection instructions received from clients
- Payment submissions
- Cookies and website analytics tools
4. Purpose of Collection
We collect personal information to:
- Recover debts on behalf of clients
- Verify identity
- Process enquiries
- Manage debtor and client accounts
- Process payments
- Comply with legal and regulatory obligations
- Prevent fraud
- Improve website functionality and user experience
5. Legal Basis for Processing
Information is processed where:
- Consent has been provided;
Processing is required by law; - Processing is necessary to perform a contract;
- Processing protects a legitimate interest;
- Processing is required for debt collection activities lawfully undertaken.
6. Sharing of Information
Your information may be shared with:
- Clients who have instructed IDC
- Attorneys and legal representatives
- Payment service providers
- Credit bureaus where permitted by law
- Regulatory authorities
- Technology service providers
Information is only shared where legally permitted or required.
7. Information Security
IDC implements reasonable:
- Physical safeguards
- Technical safeguards
- Administrative safeguards
to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
8. Retention of Information
Personal information will be retained only for as long as necessary to:
- Fulfil the purpose for which it was collected;
- Comply with legal obligations;
- Defend or enforce legal rights; or
- Meet record retention requirements.
- Once no longer required, information will be securely destroyed or anonymised.
9. Your Rights
You have the right to:
- Request access to your personal information;
- Request correction of inaccurate information;
- Object to processing where permitted by law;
- Withdraw consent where applicable;
- Lodge a complaint with the Information Regulator;
- Request deletion where permitted by applicable legislation.
10. Contact Information
For questions relating to this Privacy Policy:
International Debt Control (Pty) Ltd
Telephone: (011) 867 2999
Email: info@idcweb.co.za
Website: https://idccollections.co.za
11. Information Regulator
Information Regulator (South Africa)
JD House
27 Stiemens Street
Braamfontein
Johannesburg
Website: www.inforegulator.org.za
Email: complaints.IR@justice.gov.za
12. Changes to this Privacy Policy
- IDC may amend this Privacy
Policy at any time. - Updated versions will be published on the website.