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Debt Recovery. Managed End to End.

IDC takes a holistic approach to collections, integrating people, processes, data, and channels to deliver recovery strategies tailored to each client’s goals, customer profile, and brand standards.

External debt collection

IDC’s flagship service delivers end-to-end debt recovery solutions across retail, financial services, and multi-sector portfolios, tailored to each client’s recovery objectives and customer engagement approach.

  • Retail Portfolios

    Store cards / Accounts

  • Financial Portfolios

    Personal loans / Micro-finance

  • Early-stage

    Pre-legal / Soft-touch strategies

  • Late-stage

    Hardened accounts / Complex cases

  • 30+ Years

    Collections expertise and industry experience

  • Large-Scale Portfolios

    Trusted to manage complex retail and financial book debt

  • Proven Outcomes

    Consistently delivering strong recovery performance

Supporting Capabilities

Software & Integration

CAS | Excalibur | Debt manager | Swordfish | PAYM8 | Hyphen | Numis | Vision

Client-specific Onboarding

Strategy, reporting, customer treatment, and contact cadence are tailored to each client’s requirements from day one.

Compliance & Governance

Built on POPIA-aligned data management, NCA-compliant processes, and accredited industry best practices.
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Data & Analytics

Leveraging advanced segmentation, predictive insights, and real-time performance monitoring to optimise collection strategies.
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  • Headquartered in Alberton

    National operations across 5 provinces

  • SADC reach

    Operations in Namibia and Eswatini

  • Scale on demand

    Capacity to handle large-volume portfolios across multiple mandates simultaneously
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